A study done by the Savannah Group shared 95% of participants said access to company information made them more effective during their first weeks. Therefore, we encourage practices to provide an in-depth company overview during their onboarding process. Read on to learn about what company information should be covered.
- Company History
If possible, have the owner share the company history with the new hire. Not only does providing the history show how the practice came to be, but it also often includes hearing about the challenges the company has overcome. Having an owner who is proud and passionate about the business can foster pride in the new employees.
- Company Values, Mission & Vision Statements
Sharing these items provides the new employee with a wide understanding of the practice. This is a great opportunity to further clarify how they will contribute to the overall mission. This can be impactful for engagement and buy-in from your new employee. Also, take this time to talk in detail about the practice’s philosophy (ex. how decisions are made and what’s the philosophy about patient care).
- Organization Charts
For most new employees, remembering the names and responsibilities of new colleagues can be a challenge. In the article, ‘Why Have an Organizational Chart?‘ they share, “Having an organizational chart means new employees can learn the names of their colleagues much easier, enabling them to fit in… without the overwhelming feeling of not knowing anyone.” It also helps increase productivity as the new employee isn’t wasting time trying to find out who to go to.
- Business Reports
Providing financial reports, patient volume reports, collections vs. billing, etc. early on can help the employee see where the practice is at. Depending on your practice’s transparency level, this could be shared with many of your new employees. This will help serve as a baseline expectation for the new employee.
In closing, while there are many important things to cover during the onboarding process it is important to set aside the time to go over company information.