“On Sunday, July 30, 2017, I received a call around 7 a.m. from the property manager of the office park where my Brookfield dental practice was located. She said there had been a fire in my building and I should come over. As I drove over, I thought I would probably need a fan and vacuum cleaner. Upon arrival, I found the smoldering wreckage of what had been our office building.

A few minutes later, one of my colleagues in the neighboring building said another one of our dental neighbors was retiring and wanted someone to take over his lease! Thanks to these two, by that night I had arranged to immediately use the retiring dentist’s office three days a week. Besides this good fortune, an assistant from the other dental office in my building said “Dr. Saur, your record file cabinets survived!” The floor of my second floor office had collapsed except for a few square feet where my patient records were kept.

On Monday morning, in front of a still smoldering building, I met with Joe Ratsach, the claims adjuster from West Bend Mutual Insurance. He soon put my mind at ease by explaining thanks to Wisconsin Dental Association Insurance Programs, my loss would be covered 100 percent.

Between a little help from my friends, West Bend Mutual, the WDA and a lot of divine intervention, everything was going to be OK. With all this support and that of my staff, family and patients, we survived.

Working three versus five days a week, our production decreased. West Bend stepped up and compensated the practice for lost income until we were able to resume working full time again and restore our production.

Throughout our rebuilding, Linda Welker from the WDA called me every 3-4 weeks to make sure everything was going well and coordinated with West Bend. Joe, the claims adjuster, was always just a phone call away for questions or assistance.

I could not have had better help in dealing with what could have been a very stressful and trying event. There were no surprises or problems. I am thankful that our WDA Insurance Program was well crafted and provided a definite benefit of belonging to the WDA!”

Dr. Robert G. Saur (Brookfield)

Learn more about WDA Insurance and Services Corp. and WDA member discounts for endorsed products and services: https://www.wda.org/dental-professionals/endorsed-products-programs-services