WDA Service Solutions and WDA Equipment Solutions


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The WDA is excited to announce WDA Service Solutions, a new endorsed program that empowers member dentists to choose a professional and independent equipment service solution separate from their supply purchases. A statewide network of qualified technicians provides WDA members prompt, professional equipment servicing at a flat hourly rate of $150 (billed in 15-minute increments after the first hour) with no additional trip charges or mileage fees. Call toll-free 888-213-7300 with service requests.

I am located in rural Wisconsin. Can I call this service number?

Yes! WDA Service Solutions has a statewide network of experienced technicians. Call toll-free 888-213-7300 to schedule a service visit or maintenance evaluation. Your patronage will help ensure the WDA Service Solutions’ technician network remains strong and widely available.

Can the service technician handle equipment warranties and repairs?

Yes. Our technician network is capable of handling almost any type of repair or warranty issue. In the rare instance that we cannot offer warranty service, the WDA Service Solutions support team will guide you through your repair options; we will always strive to do what’s best for you and your practice. Certain equipment items may require dealer involvement, but we can handle the majority of your equipment needs with quality original equipment manufacturer parts.

Are the service technicians employed by the WDA?

No. WDA Service Solutions is a network of independent service providers who will focus on your equipment needs and are not beholding to other companies’ or organizations’ priorities. These independent dental technicians work together to provide prompt, courteous and professional equipment support. Each participating independent technician is prequalified and agrees to respond, operate and invoice according to WDA Service Solutions parameters. Requests for specific participating service technicians is honored whenever possible.

If I have an equipment question, can I talk directly with a service technician?

Yes. Call toll-free 888-213-7300 between 7:30 a.m. and 5:30 p.m. CST, Monday through Friday to speak with an experienced technician who will provide you with technical support and assistance over the phone.

How do I request a service visit?

Call toll-free 888-213-7300 between 7:30 a.m. and 5:30 p.m. CST, Monday through Friday with your service requests. A qualified technician in your area will be scheduled based upon the urgency and specifics of your request.

What is the hourly service rate?

The hourly service rate is $150 per hour with a minimum charge of $150. There are no additional trip charges or mileage fees. After the initial hour, time is billed in quarter hour (15-minute) increments.

What makes WDA Service Solutions different from other service providers?

WDA Service Solutions utilizes a statewide network of qualified technicians whose primary commitment is to provide dental offices with prompt, professional service to effectively take care of their equipment needs.  Additionally, enjoy an exclusive proactive maintenance program to help reduce emergency service calls and costly downtime.

What is WDA Service Solutions and how does it benefit my dental office?

WDA Service Solutions is a new, endorsed program designed to give dental offices the freedom to choose a professional and independent equipment service solution separate from supply purchases. You are welcome to call the equipment technician of your choice, but this program empowers Wisconsin Dental Association member dentists with purchasing options.

Download WDA Service Solutions PDF


 

WDA Equipment Solutions, which benefits WDA members by leveraging the association’s collective buying power to create the best prices on quality brand-name equipment, is now available at WDAEquipmentSolutions.com! Regardless of size, all dental offices can save money on items ranging from panoramic X-rays, digital sensors and patient and doctor chairs to lights, compressors, cabinetry, handpieces, sterilizers, ultrasonic scalers, vacuum, nitrous, amalgam systems and much more.

WDA Equipment Solutions – a complementary new endorsed program to WDA Service Solutions – takes care of everything to ensure a smooth, worry-free installation. Labor and parts warranties are included with every purchase, as well as coordination of site visit, installation, equipment removal or relocation and training and project guidance for local contractors (plumbers, electricians, builders, etc.) as needed. Highly experienced specialists are available from 7:30 a.m. to 5:30 p.m. Monday through Friday – call toll-free 888-213-7300 or email [email protected] for help.

Do all manufacturers offer equipment at special WDA pricing?

Multiple manufacturers are offering WDA members full lines of equipment at special pricing. Any manufacturer that recognizes the mutually beneficial opportunity of participating in WDA Equipment Solutions is welcome to contact Preferred Dental Services (WDA’s program partner) at 920-776-1800 to discuss joining the WDA Equipment Solutions family of companies.

Does my WDA Equipment Solutions purchase include a warranty?

Yes, labor and parts warranties are included with every equipment purchase.

What happens after I submit an order request through WDAEquipmentSolutions.com?

We take care of everything to ensure a smooth, worry-free installation! Based upon the preferences specified in your order request, you will be contacted by a member of our highly experienced equipment team to coordinate the following services as needed: site visit, installation, equipment removal/relocation, training and project guidance for local contractors (plumbers, electricians, builders, etc.). No credit cards or payments will be accepted on the website.

What if I cannot find the brand or model I am looking for?

More brands and equipment choices are added and updated regularly. If you don’t see what you are looking for, email a request from the site or to [email protected]. The collective buying power of the WDA has great potential for benefits and advantages to members’ dental practices. Your purchases through the WDA Equipment Solutions program will continue to give you pricing advantages and options.

What if I would like some expert advice?

Highly experienced equipment specialists are available to help with selection, design, customization and consultation as needed. If you want assistance while trying to configure a piece of equipment on the website or just have a question, call toll-free 888-213-7300 or send email to [email protected]. Customer support is available Monday – Friday from 7:30 a.m. – 5:30 p.m. CST.

How do I get an equipment price quote?

Getting an equipment price quote is quick and easy! Set up your WDAEquipmentSolutions.com account using your American Dental Association membership number. The website is available 24/7, so you can shop anytime, day or night, without waiting for a salesperson to visit. Just put any products that interest you in your cart – you’ll see the discount pricing right away – and submit your order request. A WDA Equipment Solutions representative will reach out to get a few details, customize the products to best fit your needs, answer any questions, finalize the order and accept payment.

Why should I purchase equipment through WDA Equipment Solutions?

WDA Equipment Solutions is a new endorsed program designed to benefit members by effectively leveraging our association’s collective buying power to create the best prices on quality brand-name equipment. When you visit WDAEquipmentSolutions.com, you gain exclusive access to special pricing on hundreds of equipment choices.  Regardless of size, all dental offices will save money. In addition, the WDA will receive royalties equal to two percent of total sales to support other valued programs and services while helping to stabilize membership dues.

Download WDA Equipment Solutions PDF

WDA Executive Director Mark Paget welcomes members’ questions and comments about the new WDA Service Solutions or WDA Equipment Solutions programs ([email protected] or 414-755-4100).


Testimonials

Left to right –Dr. Dulde, Dan Bono (Service Technician), Tony Barriere (Equipment Consultant), Richard Wilde (Owner, Equipment Specialist)

“I have personally used WDA Equipment Solutions during some recent renovations and they have been great to work with. They are flexible and happy to work with me to make existing equipment last. What I like best is the whole-office comprehensive preventative program. I’m taking the advice I give to patients and focusing on prevention rather than waiting for something to break. Think ROI!”

Dr. Ryan Dulde (Eagle)

 

“WDA Equipment Solutions has been a valuable resource as I have made the transition to practice ownership over the last few months. Richard and his team are very knowledgeable about all equipment options and are experts when it comes to equipment planning, repair and service. I have greatly appreciated their ability to address equipment questions and issues in a very timely and effective manner, their special WDA member pricing and their service plans, as well as their skill in providing individualized options to suit my current needs. I highly recommend WDA Equipment Solutions, no matter what stage you are at in your practice!”

Dr. Branden Goetsch (Hortonville)

 

“I recently purchased an older practice, and Richard and the team at WDA Equipment Solutions have helped me with everything from equipment to office remodel/renovation plans. They are super knowledgeable and extremely thorough, with top-notch customer service and follow-through.

“WDA member pricing is a big benefit. I got quotes for a portable X-ray unit from the big-name vendors – WDA Equipment Solutions came in less than the others, with a unit that’s very comparable as far as service and function. It’s taking great X-rays.

“As a WDA member, I really value private practice and ownership. Working with WDA Equipment Solutions is like working with a local, family business – not a big box corporate supplier.” 

Dr. Adam Hammerbeck (Pulaski)

 

“Preferred Dental Services, the power behind the new WDA Service Solutions, has always been my “go to” source when it comes to servicing my existing dental equipment. When I opened my new practice in 2015, PDS was instrumental in providing expertise in design and acquisition of new equipment as well as servicing the existing older equipment.”

Dr. Chris Hansen (Two Rivers)

 

 

 

“PDS gives you peace of mind that comes with their service so you can do the thing you enjoy the most, practice dentistry. You will have the assurance of knowing you can provide your patients a wonderful dental experience in a comfortable atmosphere. Your staff will have the assurance of knowing that they will have a service team who will listen to them and help them get their repair done quickly and address any future concerns they have to keep things running smoothly and efficiently.”

Dr. Jeff Just (Manitowoc)

 

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