If I decide to apply a surcharge, do I have to apply it to all credit card brands that my practice accepts?

Most major credit card brands have a non-discrimination rule in the agreement between you and the credit card company. This non-discrimination rule usually requires you to treat all card brands the same, so either surcharge all or surcharge none. That said, if you intend to have a different surcharge policy depending upon the credit card… Continue Reading If I decide to apply a surcharge, do I have to apply it to all credit card brands that my practice accepts?

What registration or disclosure requirements must be followed in order to impose a surcharge?

Your ability to apply a surcharge is conditioned on abiding by certain registration and disclosure requirements: Register – You must register, by way of written notice, with your network and the bank or financial institution that processes your credit card payments, within 30 days prior to surcharging. The notice must identify whether you intend to… Continue Reading What registration or disclosure requirements must be followed in order to impose a surcharge?

Can I charge patients who pay by credit card a surcharge?

Yes, pursuant to a 2012 court settlement between retailers, MasterCard, Visa and nine major banks, you are permitted to impose a surcharge on patients who pay by credit card. However, if patients pay by debit or prepaid card, no surcharge may be imposed. The option to impose a surcharge applies to all payment channels (e.g.,… Continue Reading Can I charge patients who pay by credit card a surcharge?

I mistakenly thought a patient’s delinquent account was sent to collections. The account is several years overdue and the patient has not received any statements from my office for years. What are my options?

As a rule, you may attempt to collect upon a delinquent account at any time. However, there are a number of considerations that may affect what you decide to do in any particular situation. In the specific situation described: Consider the amount involved and whether there is an ongoing relationship with the patient. If it… Continue Reading I mistakenly thought a patient’s delinquent account was sent to collections. The account is several years overdue and the patient has not received any statements from my office for years. What are my options?

What do dentists need to know about how patient bankruptcies may impact their collections on unpaid bills?

In the United States, bankruptcy laws serve the dual purpose of providing a fresh start to individuals who cannot pay their debts and providing creditors with an orderly method to recover at least a portion of the amounts owed them. Types of bankruptcy cases There are three major types of bankruptcy under the Bankruptcy Code,… Continue Reading What do dentists need to know about how patient bankruptcies may impact their collections on unpaid bills?