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Can the service technician handle equipment warranties and repairs?

Yes. Our technician network is capable of handling almost any type of repair or warranty issue. In the rare instance that we cannot offer warranty service, the WDA Service Solutions support team will guide you through your repair options; we will always strive to do what’s best for you and your practice. Certain equipment items… Continue Reading Can the service technician handle equipment warranties and repairs?

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Are the service technicians employed by the WDA?

No. WDA Service Solutions is a network of independent service providers who will focus on your equipment needs and are not beholding to other companies’ or organizations’ priorities. These independent dental technicians work together to provide prompt, courteous and professional equipment support. Each participating independent technician is prequalified and agrees to respond, operate and invoice… Continue Reading Are the service technicians employed by the WDA?

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How do I request a service visit?

Call toll-free 888-213-7300 between 7:30 a.m. and 5:30 p.m. CST, Monday through Friday with your service requests. A qualified technician in your area will be scheduled based upon the urgency and specifics of your request.

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What is the hourly service rate?

The hourly service rate is $150 per hour with a minimum charge of $150. There are no additional trip charges or mileage fees. After the initial hour, time is billed in quarter hour (15-minute) increments.

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What makes WDA Service Solutions different from other service providers?

WDA Service Solutions utilizes a statewide network of qualified technicians whose primary commitment is to provide dental offices with prompt, professional service to effectively take care of their equipment needs.  Additionally, enjoy an exclusive proactive maintenance program to help reduce emergency service calls and costly downtime.

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What is WDA Service Solutions and how does it benefit my dental office?

WDA Service Solutions is a new, endorsed program designed to give dental offices the freedom to choose a professional and independent equipment service solution separate from supply purchases. You are welcome to call the equipment technician of your choice, but this program empowers Wisconsin Dental Association member dentists with purchasing options.

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Do all manufacturers offer equipment at special WDA pricing?

Multiple manufacturers are offering WDA members full lines of equipment at special pricing. Any manufacturer that recognizes the mutually beneficial opportunity of participating in WDA Equipment Solutions is welcome to contact Preferred Dental Services (WDA’s program partner) at 920-776-1800 to discuss joining the WDA Equipment Solutions family of companies.

The Wisconsin Dental Association advances the interests of WDA members and the dental profession by promoting professional excellence and quality oral health care for the public.