A case can be dismissed at any time if the tone of a patient’s or a dentist’s written or verbal communications (e.g., telephone calls, voice messages, emails, letters) is disrespectful and/or threatening. The Mediation Services coordinator may provide one formal reminder about participation standards. Subsequent disrespectful or threatening communications will result in the patient and the dentist involved in the complaint immediately receiving formal notification of case closure without resolution.

In addition, a case may be dismissed if a party fails to cooperate with, or participate in the process and/or requests of the WDA Mediation Services committee.