First and foremost, you should expect to be treated with respect and dignity. We’re glad you are visiting the WDA Mission of Mercy. Due to the size and nature of this event, you should plan to be with us for several hours. We will do our best to get you in and out as quickly as possible.

Everyone will receive a numbered wristband and a nametag. You will be asked how you would like to be referred to while in the clinic. You may choose to go by your first name, your last name and salutation (i.e. Mr. Jones) or a nickname you decided on for the day.  Whatever you choose is fine. The wristbands help ensure first-come, first-served order is followed.

Upon entering the building, you will be asked several survey questions prior to treatment. Your responses are tracked in the computer and no one will see them once submitted. The information you provide will help us track demographics about the clinic’s patients which, in turn, helps us receive grants for future MOM events. After that you will complete a patient registration form then go through a patient education area.  Your next stop will be medical triage .

In medical triage, you will be asked about your medical history and have your blood pressure taken. In some instances you may need to have your blood clotting and/or blood sugar levels tested. Providing these readings are all in line, you will proceed to dental triage for an oral exam. A dentist will look over your teeth and determine what work needs to be done and in what priority.

Next you will be taken to routing where another dentist will look over the recommended treatment priorities and compare them to each department’s availability to determine what work you will have done. Depending on what work is to be done, you may be sent to have an X-ray taken. Once any needed X-rays are taken, you will be escorted to the appropriate department, checked in and asked to have a seat in the specific waiting area. Here you will be seen on a first-come, first-served using the number provided to you in routing. Depending on the number of people in front of you, you could wait for several hours in the department.

If you are receiving a cleaning, you will go from the waiting area directly into the treatment chair. If you are having fillings, extractions or a root canal, you will first go to a general numbing area to receive local anesthetic before going into a treatment chair.  Once the work has been done, you will be escorted to the patient exit area where you will receive a kit with toothbrush, toothpaste and floss to take home. If other family or friends accompanied you to the clinic, you can reconnect with them in the designated meeting place which will be right outside the clinic’s patient exit.

For your safety as well as for that of our volunteers, at no time should you walk unescorted on the clinic floor. There are numerous hazards in a working dental clinic where over 1,000 people will be busy at any one time. Patient ambassadors will be available to assist you in getting food, water or making trips to the restroom.