• If a complaint is not resolved during the investigative stage, the local committee will conduct a formal Mediation Services meeting that includes at least three WDA member dentists.
  • In an effort to hear all sides of the situation, the patient and the dentist who provided the care in question are interviewed separately and in person by the committee.
  • The patient may be asked to submit to a dental examination to determine if the care provided was within acceptable standards; if the treatment was proper for the condition of the mouth; and, if the treatment was technically
  • Following the meeting, a report is compiled containing the specific complaint, the clinical findings, the committee’s conclusions and its A copy of this report is sent to all parties involved and the WDA Executive Office.
  • The patient and the dentist charged in the complaint each have 30 days to appeal in writing the local Mediation Services Committee decision.