Non-member dentists named in complaints are notified that a patient complaint has been received by the WDA. Information about Mediation Services and joining the WDA is shared. If the dentist declines to join the WDA, a letter is sent notifying the patient of the dentist’s ineligibility and the complaint is closed. The patient is then free to seek resolution through private negotiations, the Wisconsin Department of Safety and Professional Services’ Dentistry Examining Board and/or the court system.