Are you concerned about the quality or appropriateness of the oral health care you were provided? The WDA’s free and voluntary Mediation Services program provides an expert and credible system for resolving disagreements between patients and dentists.
Mediation Services is a confidential, methodical and objective process that identifies and analyzes relevant facts related to disputes that cannot be resolved in a less formal way. Decisions and recommendations are reached in a fair and objective manner, based on the evidence provided. WDA Mediation Services is not a court of law. Its goal is to assure and improve dental health care in Wisconsin.
To file a complaint, please complete the form below. You can also email [email protected], or send a letter by U.S. mail to WDA Mediation Services, 6737 W. Washington Street, Suite 2360, West Allis, WI 53214.
Frequently Asked Questions and Answers
In addition, a case may be dismissed if a party fails to cooperate with, or participate in the process and/or requests of the WDA Mediation Services committee.
- If a complaint is not resolved during the investigative stage, the local committee will conduct a formal Mediation Services meeting that includes at least three WDA member dentists.
- In an effort to hear all sides of the situation, the patient and the dentist who provided the care in question are interviewed separately and in person by the committee.
- The patient may be asked to submit to a dental examination to determine if the care provided was within acceptable standards; if the treatment was proper for the condition of the mouth; and, if the treatment was technically
- Following the meeting, a report is compiled containing the specific complaint, the clinical findings, the committee’s conclusions and its A copy of this report is sent to all parties involved and the WDA Executive Office.
- The patient and the dentist charged in the complaint each have 30 days to appeal in writing the local Mediation Services Committee decision.
- Patient requests, then submits a completed and signed “Request for Review” form to WDA Mediation Services.
- Mediation Services coordinator acknowledges receipt of the form within 30 days.
- A copy of the form, along with a request for a response and applicable records are forwarded to the dentist/s named on the form.
- The complaint is given an initial review to determine if the matter is eligible for WDA Mediation Services.
- If the complaint is determined to be eligible for Mediation Services, it is then referred to the appropriate local dental society’s Mediation Services.
- Local committee chairperson appoints “investigative designee” to oversee review process.
- The patient and the WDA member dentist named in the written complaint are contacted and information related to the case requested.
- The investigative designee carefully reviews submitted information and attempts to reconcile the differences between the patient and the dentist(s).
- If the case is resolved, a written report is submitted to the local committee chairperson who forwards it to all persons involved and the WDA Executive Office.
- The case is then considered closed.